Adding this new suite of services to our areas of expertise comes as welcome news to many of our clients.

Through this practice, Neotech is able to provide you with instant access to Customer Relationship Management (CRM) solutions that are tailor-made for your specific needs.

Channels of communications include:

   Call Center          automated responses, operators
   Internet               portals, interactive website, e-mail
   Fax                       fax-on-demand
   Fulfillment             mailings
   SMS                      information, notification

No matter what challenge you face, we are able to design and implement the most efficient and cost-effective solution, including (but not limited to):

   Update existing hardware and applications
   Handle Customer Service Calls
   Establish Call-in Hotlines
   Design or update scripts
   Design or update call flows
   Implement multi-lingual solutions
   Database design and management
   Case tracking
   Appointment scheduling

No matter who your target audience may be, we will be able to put in place the appropriate solution to best meet the needs of your:

   Employees
   Members
   Existing or new clients
   Retirees of your department or organization

By employing state-of-the art technologies, we are able to provide you with business process analysis and quality control of the highest standards, further helping you improve customer service and efficiency through:

   Customized reporting (access to real-time reports online)
   Remote monitoring (call monitoring)
   Random call sampling
   Initial and follow-up training in close cooperation with our clients
   Customized process flow design
   Customized scripting
   Customized call flow design

Whether you are looking for a domestic contact center solution, international solutions to reduce costs and/or handle foreign language calls, or virtual call center solutions permitting the hiring of disabled employees, veterans or retirees, we are able to take advantage of our experience to employ the technology most appropriate to meet your requirements:

   Skill-based call routing
   Transfer of calls via Voice over IP

Neotech is proud to be able to offer you the benefit of seven years of experience in designing customized contact center solutions worldwide.

It will be a pleasure to design the perfect solution for you.
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