Neo Tech provides Infrastructure Management Services for enterprises, helping their IT departments reduce the cost of IT operations. We improve customer satisfaction by delivering excellent service quality and maintaining high availability of infrastructure. We emphasize on proactive maintenance and strive to maximize uptime. We also apply our deep understanding of the business criticalities to the IT operations both in planning and execution.

Neo Tech’s Infrastructure Management Services follow ITIL methodology. The ITIL® (IT Infrastructure Library) methodology is the most widely accepted approach to IT service management in the world.

IT service support is a set of six disciplines - incident management, problem management, change management, configuration management, service/IT help desk and release management.Our methodology is direct adaptation of IT service management framework.

Neo Tech’s Major Infrastructure Management Services include:

• Server and storage management
• Network management
• Database administration and management
• Performance management
• IT help desk